Shipping, Cancellation and Returns Policy

Shipping, Cancellation and Returns Policy

All products sold by Orange Carton are brand new and are manufactured to meet the highest industry standards. All packages will be shipped within 2-3 business days from receiving an order. Because of the nature of the Internet, your purchase from OrangeCarton.com acknowledges that you have read and agree to the terms and conditions.

Dispatch & Delivery

We pack each product with extra care and get it to you just as fast as we can. We use corrugated shipping cartons to ship all items from our warehouse. Depending on the fragility of individual products, we use several layers of additional protective coverings, bubble wraps to ensure each shipment reaches it’s destination safely.

We have partnered with reputed couriers to ship our products. We usually dispatch through: FedEx, Bluedart, Aramex, DTDC, Professional Couriers and First Flight Couriers. In the event, when no reputed couriers are available at your destination, we may either use a local courier or India Post Speed Post service to deliver your products.

See the estimated delivery times below.

Metros2-5 Business Days
Tier 1 Cities3-5 Business Days
Tier 2 Cities4-7 Business Days
Other Locations5-10 Business Days

Tracking Your Order

You can quickly check the status of a current order with your order number and email address. As soon as your item ships, we’ll send you a confirmation email that includes a tracking number. You can then easily track the status of your product movement through the tracking option in ‘My Account’.

Cancellations

You can cancel your order within 24 hour after placing the order or as long as it still shows as “Processing” status. To cancel your order, go to My Account / Orders section and click the “Cancel” link, and confirm the cancellation. Your payment will be returned through same online mode within 7 working days. Please note: once an order is cancelled, it cannot be recovered.

Returns

If for any reason you are not completely satisfied with your purchase, you may return it within 7 days of delivery and receive a free replacement or a full refund for the price of the product. Read on for details regarding our PaySafe Guarantee, which covers the common return needs.

How to Return Your Purchase

  • First, contact us at care@orangecarton.com with your request and possible reasons for the return.
  • We may then ask you to provide photographs of the product including the original packing covers for further verification.
  • Once approved, we will send you an email with return address. You may be required to return the item at your expense before the return can be processed.
  • Ship your item back to us in its original packaging and invoices/bills. To cover your expenses, we will issue upto Rs.150 (Max) discount coupons / account funds, which you can use for your next purchase. We strongly encourage you to return the item via a trackable method.
  • It normally takes around 2-5 business days to issue refunds after receiving the package.

Last Updated: 14 September 2015